Some people just want to get their business done and that’s it. You should be able to pinpoint these customers right away. Always start with a friendly greeting, and if the response is a mumble or nothing, get down to business immediately. You don’t know—or need to know—what else is going on in the person’s life, so complete your sale quickly and professionally.
You’ll actually make the customer satisfied by not trying to be too friendly and not asking non-business-related questions. Be happy to have their business and money, and say, “Thank you.” Never force customers to respond to a “How are you today?” question if they don’t want to answer. You should also avoid asking other related questions as soon as you identify the person as this type of customer. If you serve and treat these customers the way they want to be treated, you’ll probably have a long-term repeat customer.