Upon execution of your agreement/contract, you should receive a complete manual or handbook of all the company’s systems, procedures, and guidelines. You may have to wait until you go through training to receive the manual, only because the franchisor will need to explain it thoroughly. You invested a lot of money and time for this franchise, so be sure to read the manual often and refer to it when in doubt about any of the company’s procedures.
The home office should send you new or replacement pages as things change, and they do change. I’ve seen a few franchise owners put the manual on a shelf and ignore it once the business is open. This isn’t a good idea. You need to refer to the manual often so no question in your mind goes unanswered and you’re operating the franchise as it was intended.
The manual will also include problem-solving ideas that you’ll need as the business grows. Others have already asked many of your questions, and the answers should be in the manual. Besides, the manual is available 24/7, and you don’t have to wait on hold or get voicemail as you would when calling the home office.