When was the last time you had a general meeting with all your employees? You should do it regularly so everyone is on the same page in his or her job. Monthly meetings are the best for stores, offices, or manufacturing businesses. Always schedule for an off time and not when customers need to be served or attended to. There’s little more annoying to a customer than calling and being told that everyone is in a meeting. A Saturday morning or a weekday morning before you’re open for business is best for most small businesses. By having your meetings in the morning rather than in the evening, your employees can get fired up for the day and can implement many of the ideas you discuss right away.
Meetings should be mandatory events, and anyone missing two or three in a year should seriously consider moving on. This sets a bad example for everyone else.
Keep meetings to two hours or less and pay employees for this time. After two hours, your personnel—especially the non-office ones—will get bored and lose interest. Paying them for the time they spend in the meeting should easily come back to you in better customer service, repeat business, and more satisfied customers.
Always make an agenda and plan to divide the time you have among things you want to discuss. Some topics to bring up during your meetings might be:
- New products and services
- Special sales or offers coming
- Suggestions from employees
- Suggestions from customers
- Contests and bonuses
- New customer service ideas
- Procedures (new and old)
- New policies or changes
- Problem and mishap corrections
- Customer complaints
- New-hire introductions
- Retirement goodbyes
- New babies, weddings, and so on
- Birthdays during the month
- Employee anniversaries with the company
- Employee rewards and awards
- Ask for new employee referrals
- Employee questions
- An in-house supplier presentation
If you have multiple stores, offices, or locations, bring everyone together at a central location. It doesn’t have to be the main office, just a location that is easy for everyone to get to. If someone has to come more than 20 miles to the meeting, they should be given a small stipend for gas.
Always end the meeting on an upbeat note—something positive employees can take back to their job.