There’s a difference between a picky customer and a problem customer. The picky ones you can live with, and if you keep them happy, they are usually very loyal and send you referrals. They want everything just so, so do it for them. But problem customers are going to hurt your business, so get rid of them! Problem customers are the ones who find something wrong on every order. They always want a discount or demand that you give them another product or do it over. They may hold their payment of your invoice due to insignificant complaints. They take up your time, create waste, ruin your mood, and irritate your employees. You can never make them happy, and they are likely to complain
about your business to other people and destroy referrals.
There is no winning or bottom line with this person, only frustration and aggravation. I’m sure you can think of a few problem customers right now who you would like to eliminate—do it! You can use the time you save to concentrate on servicing new customers. These problem customers aren’t profitable; they’re just a nuisance, and your business is better off without them. Always give a prospect or customer the benefit of the doubt at first, but if you can never satisfy them, you’re better off without them. Spend your time with customers you can satisfy and that you know will return to your business.