A knowledge management strategy could be concerned with organizational people management processes that help to develop an open culture. This will be one in which the values and norms emphasize the importance of sharing knowledge and facilitate knowledge sharing through networks. It might aim to encourage the development of communities of practice, defined by Wenger and Snyder (2000: 139) as ‘groups of people informally bound together by shared expertise and a passion for joint enterprise’. The strategy could refer to methods of motivating people to share knowledge and rewarding those who do so. The development of processes of organizational and individual learning including the use of seminars and symposia, which will generate and assist in disseminating knowledge, could also be part of the strategy.
Knowledge management defined
Knowledge management involves transforming knowledge resources within organizations by identifying relevant information and then disseminating it so that learning can take place. Knowledge management is ‘any process or practice of creating, acquiring, capturing, sharing and using knowledge, wherever it resides, to enhance learning and performance in organizations’ (Scarborough et al, 1999).
Purpose of knowledge management
The purpose of knowledge management is to transfer knowledge from those who have it to those who need it in order to improve organizational effectiveness. Knowledge can be stored in databanks and found in presentations, reports, libraries, policy documents and manuals. Knowledge is either explicit or tacit.
Knowledge management strategy defined
Knowledge management strategy aims to capture an organization’s collective expertise and distribute it to where it can be best used. It ensures that knowledge is shared by linking people with people and by linking them to information so that they learn from documented experiences.
Approaches to knowledge management strategy
Two approaches to knowledge management: the codification strategy and the personalization strategy.
Strategic knowledge management issues
Issues include the pace of change, relating knowledge management strategy to business strategy, technology and people, and the significance of process and social capital and culture.
Components of a knowledge management strategy
A knowledge management strategy could be concerned with organizational people management processes that help to develop an open culture. It might aim to encourage the development of communities of practice.