Posts Tagged ‘enjoy’

Botanical Specialists

Botanical gardens and arboretums are parks open to the general public, students, and research scientists. Plants, flowers, trees, and shrubs are collected from all over the world and exhibited in arrangements by family, country of origin, or aesthetics. Typical visitors to botanical gardens and arboretums fall into six categories: dedicated professional scientists and horticulturists who [...]

Myths of Small Business

Marketing has always been the engine that pulls the business train. But unfortunately, some people think that if they have a great product or service, the buying public will beat down their door. And they believe that a product or service that is a big hit today will stay popular next year and five years [...]

Wear Your Customers’ Shoes

Are you really treating your customers the way you would want to be treated? Yes, it’s the old Golden Rule, and it never gets stale! You must show empathy and understand what the person on the other side is thinking and feeling. Have you ever gone into a store or called a company and said [...]

Customer Service

With so many franchises, discount stores, and fast-food restaurants everywhere, we’ve seen the quality of service and friendliness in retail business become all but extinct. And industrial, business, and manufacturing personnel seem to be inflexible and even less helpful. You get greeted by voicemail rather than by a businesslike human voice. Exceptional service and empathy [...]

Planning and Making the Call

Preparation and execution are the keys to making successful outbound calls. You need to know the reason why you’re calling and plan your goal accordingly. When you’ve reached your goal, the call is over—don’t oversell and lose it. Here are some ideas for successful outbound calls: Know as much as you can about whom you’re [...]

Hiring Telemarketing Employees

People who are successful at telemarketing are a different breed from other employees. Not everyone is cut out for this job and able to perform it successfully. They need more breaks and shorter hours so they can be refreshed and ready for each new series of calls—telemarketing is hard work. The number-one thing to look [...]

Slow-Day Marketing Ideas

Wouldn’t it be nice to have one-sixth of your business every day from Monday through Saturday? You’d know how many people to staff at your retail store and how much your bank deposit would be every day. But the reality is that life is tough, and business is even tougher, so you need to make [...]

When Goliath Moves into Town

So, your business is growing, you’re making a reasonable income, and you have time to enjoy your family. You run your business the way you want to, and the customers follow because you know what all your competitors are doing, and you’re doing it better. But what happens when a large national chain with low [...]

Customer Satisfaction

In retail, shoppers can usually choose from several stores for the same items. But once you have shoppers in your store, they must leave satisfied if you want them to visit you again. Making it difficult and unpleasant to buy from you won’t get you very far in generating repeat business and referrals. Here are [...]

Make Lunch Pay Off

Take your customers and prospects to lunch and bond with them in a pleasant, non-office atmosphere. A lot of customers enjoy getting out of the office for lunch without going to a fast-food joint. Getting to know buyers does wonders for repeat business and many first-time orders. They may let down their guard and give [...]